Questions and Answers

We are sure you have questions...

How does payment work?

We handle payments for all our services  online through our fully secure cart.

For all websites, we charge an upfront deposit and after 1 month, you will automatically be charged for your selected periodical charge.

Service Packs and Website Hosting are charged in full upfront. Website Hosting charges renew automatically every 12 months, and you will receive a notice prior to renewal.

 

How long does it take?

If you have all your assets (images, text etc.) together and ready to hand over, a site will generally will take anywhere from 2 to 8 weeks to complete, depending on size and client stage approvals.

I need help planning my site!

Need some help getting started in planning your new website?  Our website design guide can help.

Can I change the design of my site?

Yes! After your site has been made live, you may change the design of your site anytime you wish – it's your site!

You can elect to do it yourself, ask us to work with you, or engage another agency.

How much control do I have?

You have full control and ownership of your site, meaning you can change, add, delete any aspect of it any time you wish. If you are paying for hosting only, you can move it to another provider at any time.

Our only caveat is that we reserve the right to veto the installation of some WordPress plugins, as in some cases low use, and/or free plugins can cause problems with your site, or pose security issues for the server.

For clients on pay per month, we limit certain functions/access, such as the ability to download the site files or database for the the period of the contract; this can of course be changed at any time if the contract is paid out in full.

Will my site work on mobile?

Absolutely!

All sites we deploy are fully mobile responsive, so look great on desk tops, tablets and phones.

Will my site appear in Google/search engines?

This has become a question of 'how long is a piece of string'!

Once upon a time, getting your page to rank well in search results was fairly easy. Today though, it's become a lot harder and far more complicated – there are businesses set up that only develop and implement SEO programs for websites.

We provide solid initial  'search engine optimisation' setup and the tools to track and build on it. We do not though guarantee that your site will appear on the first page of search results... or even the third; and any agency that says you will, without a full external SEO service, is telling you porkies.

Do you write custom code/functions?

Generally we try to avoid any sort of custom code in our websites. The reasons for this are based on our own experiences having designed, used, and maintained WordPress sites with custom coded implementations.

With the WordPress ecosystem always being updated and improved, we found that single sites with custom functions proved problematic for the long term. Sites we took over, where unsupported custom code was implemented, often had to be rebuilt when the code was no longer compatible with the current version of WordPress, or where it was causing issues with other aspects of the site.

We work to the principle of implementing commercial extensions, built and maintained by companies that have not only a large user base but also are constantly improving what they do. This ensures what we implement into sites we design and build will always be current and supported.

It is also why we supply a range of commercial extensions as part of our hosting packages.

Do you use off-shore design and build services?

Absolutely not. Never.

We have had to fix, or deal with, too many clients that have had site work done off-shore and then had to deal with the ramifications afterwards. We know better than to think saving a few dollars does not come with strings attached.

If we can't do it ourselves, or use local talent that can, we don't do it.

What do you need from me to get started?

To get started building your new website, we will need what we call all your 'assets'. This will include the pages (and page titles), and all the content, both text and any images.

While things can be changed at any time, we generally will not start a site build until we have all the assets.

We created a simple guide to help you get started.

How much time will I need to dedicate to get started?

Some clients can spend only a few days to organise all their required assets, others may take several weeks.

To keep the momentum going, our suggestion is that you set time aside each day and try and to put it altogether within a week.

Can you supply the photos and write all the text for me?

We generally will not copywrite from the ground up, or source images, unless we have discussed this with you prior to starting.

That said, we will gladly help you refine your text and point you in the right direction to find images if you don't have any. 

I want to move my site somewhere else

After the 12 month subscription is over, you are free to move your site from Pixelated Commerce's hosting to any other server, anytime you wish.

If you wish to move your site before the completion of the 12 month subscription, you will be required to pay out the subscription balance before relocation.

When moving, we can/will provide you with all the server based files and database, ready for set up on another server.

Please note that any plugins that we include as part of our site hosting are non transferable. We will provide you with a the list of plugins you are using and where you can purchase the licenses.

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